FAQ

Q: How Long will it take to deliver?

A: Times very by product but should not exceed 8 to 12 days in most cases. If your delivery is taking longer than expected to receive, please reach out via email:

support@koakka.info

Q: Where do my orders ship from?

A: In most cases the products will be sent directly from warehouses located in China. 

Q: Will my order arrive all at once?

 Orders with multiple items will ship from different warehouses. As a result, products will arrive separately. 

 Important Note: Returns containing multiple items can be shipped together as one unit. A single return shipping label will be provided after a return request has been submitted.

Q: How do I request a refund?

A:  To initiate the refund process, send your request along with the order number via email to: support@koakka.info

Q: Where do the products come from?

 A: Products are sourced from a carefully considered selection of warehouses. Warehouses are considered based on multiple factors, including: Time spent in business, size of operation, track record of positive feedback, track record of reliable shipping times and product quality.

Q: How do I access Tracking information?

A: After the item is shipped, a link to view the tracking information will be sent via Email.

If you have any other questions, please reach out to:

support@koakka.info

  You should receive a response within 24 hours. (Emails submitted from Saturday 5pm PST to the following morning Sunday may require additional time before a response is provided).